We provide monitoring and remote recovery software for banking self-service networks. A large share of outages are not mechanical and can be cleared remotely: the system diagnoses the terminal and recovers the module without waiting for a visit. That is exactly what we work on: cleared without a visit.
Serving Nairobi with quality materials and certified professionals.
Clear common faults without a call-out.
Interface work for new products and languages.
Uptime, fault patterns and transaction volume.
Interfaces to core systems and card platforms.
Operating system and application updates.
Moving a fleet onto the platform in stages.
Real reviews from Nairobi clients.
"Engineers arrive knowing what to check. Repeat visits are rare now."
"The alert carries the diagnosis, so we stopped phoning branches for details."
The event arrives from monitoring or from the client service desk.
The module at fault is identified and remote recovery is attempted.
If hardware is needed, the diagnosis travels with the alert to the field team.
The event, its cause and the recovery time are recorded on the dashboard.
Illustrative images of a typical recovery.
| Alert type | Response | Cover |
|---|---|---|
| Critical: terminal not operating | 4 working hours | Monday to Sunday |
| High: functional fault, no full outage | 1 working day | Monday to Saturday |
| Scheduled: updates and improvements | Agreed window | Outside peak hours |
Response times are set by contract and vary with the location of the machine.
Contact us today and receive fast, professional service.